WebToAppKit Refund and Cancellation Policy

Request a refund

Email support@webtoappkit.com within 14 days of the charge with your account email, order reference and reason. Do not send full card details. We aim to reply within two business days. Approved refunds return through the original payment method; provider and bank processing times vary.

Application licenses

Unused purchases are eligible for a full refund within the window. For a partly used App Pack, we assess a partial refund based on unassigned application slots remaining from that order. A license assigned to an app and used for a successful paid build is considered used. Consumed builds and delivered custom packages are not unused services. Contact us about defects or a service that differs from its description so we can investigate an appropriate remedy.

Refunds revoke corresponding unused allowances and can end related future cloud builds/downloads. Keep your own package and source backups. Failed builds do not consume a successful build allowance and do not automatically create a cash refund.

Hosting subscriptions

Hosted Site costs USD 5 monthly or USD 39 yearly and renews automatically until canceled. Cancel in your account's subscriptions page before renewal or ask support for help. Access continues until the paid period ends. Cancellation alone does not refund charges. For charges within 14 days, contact us: unused hosting can be refunded in full; partly used hosting is assessed proportionally to the remaining paid period. An approved refund may end hosting early.

Billing errors and your rights

Report duplicate or unauthorized charges promptly. Requests outside the window are reviewed for billing errors, service failures and applicable legal rights. Mandatory consumer rights remain unaffected. Please contact support so we can try to resolve an issue before a payment dispute.